Terms of Service

DeliverOS is operated by EEP TECH DELIVERY, a sole trader business trading as DeliverOS. In these Terms, "DeliverOS", "we", "our", and "us" refer to EEP TECH DELIVERY trading as DeliverOS. We provide software used by delivery operators to manage dispatch, routing, stores, drivers, and related workflows.

If you have questions about these Terms, contact us at hello@deliveros.com.

By creating an account, accessing DeliverOS, or using the service on behalf of a business, you agree to these Terms. If you are using DeliverOS for an organization, you confirm that you have authority to bind that organization to these Terms.

You must provide accurate account information and keep it up to date. You are responsible for all activity that occurs under your account and for maintaining the confidentiality of your login credentials.

You must promptly notify us if you believe your account, password, or session has been compromised.

You may use DeliverOS only in compliance with applicable law.

You must not:

• use DeliverOS to commit fraud or unlawful activity;
• interfere with the security, availability, or integrity of the service;
• reverse engineer, copy, scrape, or create derivative works from the service except where the law does not allow that restriction;
• upload malicious code, attempt unauthorized access, or misuse APIs;
• submit personal data unless you have the right and legal basis to do so.

As between you and DeliverOS, you retain ownership of the business, delivery, routing, address, driver, and recipient data that you or your users submit to the service ("Customer Data").

You grant us the limited rights needed to host, process, transmit, back up, secure, and otherwise operate the service for you.

You are responsible for the accuracy of Customer Data and for ensuring that you have all rights, notices, and permissions required to collect and use it.

DeliverOS and its licensors own the service, including our software, design, branding, documentation, and related intellectual property. These Terms do not transfer ownership of our intellectual property to you.

DeliverOS may rely on third-party services such as mapping, geocoding, routing, email, hosting, and payment providers. Your use of features powered by those providers may also be subject to their terms and policies.

Paid features may require a subscription or separate commercial agreement. Unless we agree otherwise in writing, fees are due in the currency, billing cycle, and plan stated at checkout, on an order form, or in your account settings.

You authorize us and our payment processors to charge applicable fees, taxes, overages, and add-ons using the payment method on file.

Except where required by law or stated otherwise in writing, fees are non-refundable once billed.

We may suspend or restrict access if reasonably necessary to protect the service, comply with law, investigate suspected misuse, or enforce these Terms.

You may stop using DeliverOS at any time. We may terminate these Terms or your access if you materially breach them and do not cure the breach within a reasonable period, or immediately where the breach is serious, unlawful, or creates material risk for us or others.

Each party may receive confidential information from the other. The receiving party must use it only as needed for the relationship under these Terms and protect it with reasonable care. This does not apply to information that is public, independently developed, or lawfully obtained without confidentiality obligations.

We will use reasonable skill and care in providing DeliverOS. However, except as expressly stated in these Terms, DeliverOS is provided on an "as is" and "as available" basis to the fullest extent permitted by law.

We do not guarantee uninterrupted service, error-free operation, or that DeliverOS will be suitable for every business process, device, or regulatory requirement without your own review and controls.

Nothing in these Terms limits liability that cannot lawfully be excluded or limited.

To the fullest extent permitted by law, DeliverOS will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, goodwill, business opportunity, or data.

To the fullest extent permitted by law, our aggregate liability arising out of or relating to DeliverOS will not exceed the amounts paid by you to us for the service during the 12 months before the event giving rise to the claim.

You agree to indemnify and hold harmless DeliverOS from claims, damages, losses, and costs arising from your unlawful use of the service, your breach of these Terms, or your Customer Data infringing third-party rights.

We may update DeliverOS and these Terms from time to time. If we make a material change, we will use reasonable efforts to provide notice, such as by email or in-product notice. Continued use after the updated Terms take effect means you accept the updated Terms.

Unless a separate written agreement says otherwise, these Terms are governed by the laws of England and Wales, and the courts of England and Wales will have exclusive jurisdiction, except where applicable law requires otherwise.